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Terms and Conditions


All items advertised on this site are in stock and will be despatched within 48 hours of the order being placed (please allow for weekends and Bank Holidays)

Accuracy of content

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.The dimensions given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Isabella's disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Isabella's shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Refunds and Exchanges

 We will provide a full refund including delivery costs for a defective or missing item or where requested by you, we can send a replacement item subject to availability.

* contact Isabella’s Handbag Shop at within 7 days of the delivery date for the returns address, the item must be returned no later than 14 days from the date of delivery.  Items received after 14 days will be returned to sender, sender will be responsible for delivery costs

* Unless the item is faulty/not as described, the customer is responsible for all returns delivery costs

* Non-faulty items must be returned in their original, undamaged packaging with all tags attached and must be in an unused condition. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 50% of the selling price from the refund amount.

* Please enclose a copy of your invoice and contact details when returning items, returns should be sent to the address provided on the invoice.

* For non-faulty items we will issue a refund minus any shipping costs within 3 working days of receipt of goods. We cannot be responisble for lost or damaged returned parcels therefore customers are advised to use a recorded or trackable online delivery service.

* If a refund is required it will be issued to the card used in the original purchase.

* When returning any product that has been part of a multibuy purchase, you will be credited the difference in value of what you have kept and what you have returned. You would forfeit any discount applied by returning part thereof.

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